End-User Agreement

Version: 2026-09-21 · Effective from: 12 October 2026 · What changed

Operator: African Wood Inc. (United States & Kenya), together with African Wood Limited (United Kingdom & Wales) and Dhamana Technologies Limited.

This agreement sets out what each kind of user undertakes. It sits alongside the Terms of Service; where they conflict, the Terms of Service prevail.

Part A — Candidates (Health Professionals)

What we undertake to you

verification, introduction, or placement, at any time, by us or by anyone acting for us. That is the fee this whole platform exists without. It is a different thing from paying a computer centre at its counter to do your typing and scanning for you, which is an ordinary service you chose to buy and may be charged for — see the enrolment agent undertaking below.

request. We will never withhold a document from you for any reason.

until it pays for your portfolio, and cannot be introduced to you unless you accept.

summary of what we verified. The files themselves are never sent and no link to them is ever issued.

can open your file while that sponsorship is live, which is how it vouches for a transcript it issued; ending the sponsorship closes it at once. A law firm your employer retains sees only the document types you release to it, one at a time, and you can withdraw any of them at any moment. An enrolment agent — a computer centre helping you enrol — can work on your profile and your documents only after you authorise it, and only until you withdraw that, which takes effect immediately.

identity document, your identity selfie, your birth certificate, a marriage certificate or deed poll showing a change of name, and your identity check can only be uploaded and run from your own account. An enrolment agent cannot supply them, cannot open them and cannot see them, whatever you have authorised — it is refused on every request, and the refusal is written into the database's own row rules as well as into our code, so it does not rest on one check somebody could forget.

no way for anybody on this platform to act *as* you. An enrolment agent acts under its own login, and everything it does in your name is listed for you with the date, the centre and the person who did it.

portfolio, and every document any partner, enrolment agent or law firm opens, appears in your dashboard — named, dated, and not removable by them.

Filling in the forms, and downloading and uploading your documents, is your own work and costs you nothing. If you would rather not do it — you are on shift, or you are not comfortable with a computer — you may authorise an enrolment agent to do it for you at its ordinary posted rates for typing, scanning, printing and computer time, the same rates it charges anybody at its counter. Those rates are published on its account and shown to you before you choose it.

Not an enrolment or registration fee, not a success fee, not a share of what you are paid later, not a fee for acting as your agent. You pay no recruitment fee to anybody, which is the ILO Fair Recruitment line. What African Wood pays a centre for, out of its own margin, is different work: keeping your enrolment moving to completion. If anyone asks you for money to use African Wood, tell us.

hospital. You are told so before you can release anything to it, and it is not the attorney of your own choosing under the 30-day review.

certificate or a child's passport, you send it to them directly and we record only that it was asked for.

and 7 days after signing to cancel without penalty or reason.

is wrong and what would fix it, and you may re-upload as often as you need.

You will never be charged a recruitment fee. No fee for registration,
Your documents stay yours. Unlimited free download, and withdrawal on
Nothing is shared without your say-so. An employer sees a masked profile
An employer never receives your documents. What it buys is a rendered
Three others can be let in, and only by you. A college sponsoring you
Your identity is yours to prove, and nobody may do it for you. Your
No one is ever given your password, and nobody signs in as you. There is
You will be told who has looked. Every employer that opens your
You may do this yourself for nothing, or pay a centre to do it for you.
No centre may charge you for the placement itself, or for reaching us.
The firm handling your visa is not your lawyer. It acts for the
Your family's papers are not held here. Where a firm needs a marriage
You get 30 days to have any contract reviewed by an attorney you choose,
We will explain refusals. If an item is rejected you will be told what

What you undertake

they are.

are stated accurately, including anything that limits your ability to practise.

disciplinary finding is made against you.

The documents you upload are genuinely yours and genuinely what you say
Your qualifications, licences, registration status, and clinical experience
You will tell us if a licence lapses, a registration is suspended, or a
You will keep your account credentials to yourself.
You will deal honestly with employers you are introduced to.

You may close your account at any time and take your documents with you.

Part B — Hiring Facilities (Employers)

Attestation

Before transacting you must attest, through an authorized officer, that your organization:

from the worker, directly or indirectly, now or later;

contract;

Health Care Code.

bears the full cost of recruitment and will not recover any part of it
will not hold the worker's passport or any other personal document;
will not charge the worker for repatriation, training, or release from
recruits in line with the WHO Global Code of Practice and the TruMerit

This attestation is recorded with the name of the person giving it. It is a condition of access, and access ends if it proves untrue.

What you undertake

recruiting for genuine vacancies.

those offered to a domestically recruited professional in the same role.

decision only, not to be redistributed, resold, or supplied to any other organization.

approach their referees without permission.

never to ask a candidate to waive either.

in full against the placement fee for that candidate.

To be a licensed healthcare employer in the United States or Canada,
To state pay ranges honestly, and to offer terms no less favourable than
To treat a candidate's portfolio as confidential: for your own hiring
Not to approach a candidate who has not accepted an introduction, and not to
To honour the candidate's 30-day review and 7-day rescission rights, and
To pay the portfolio and placement fees agreed. Portfolio fees are credited
To notify us if a placement ends within the first 180 days.

What we undertake to you

what was verified, when, and by whom.

for the same professional.

with it.

Every published candidate has passed a five-phase audit; we will tell you
Portfolio access is permanent and charged once — you are never billed twice
A candidate who rescinds within the 7-day window cancels the placement fee

Part C — Training and Recruiting Partners

What you undertake

to be charging a candidate is removed from the platform.

withdraw an attestation promptly if you learn it was wrong.

confers no ownership of, or control over, the candidate's account, documents or decisions.

time.

never to copy, retain or pass on what you find there, and to accept that every opening is shown to the candidate by name.

To charge candidates nothing for recruitment or placement. A partner found
To attest only to academic records you issued or have verified, and to
To sponsor candidates with their agreement, understanding that sponsorship
To accept that a candidate may change or remove you as their partner at any
To open a candidate's documents only to check what you are attesting to,
To keep accurate payout details.

What we undertake to you

percentage recorded on the placement, released pro rata as the candidate reaches deployment milestones.

deducted, the net fee, and your share.

you are sponsoring a candidate, the ability to open the documents in their file so you can vouch for what you issued. Identity check results remain closed to you. Every document you open is recorded and shown to the candidate by name, and their request to end the sponsorship closes your access immediately — before anybody here has processed it.

A share of the net placement fee for candidates you sponsored, at the
Visibility of the arithmetic: the negotiated fee, the portfolio credits
Visibility of your candidates' progress by verification phase, and, while

Part D — Enrolment Agents (Computer Centres)

An enrolment agent is a computer centre, cyber café or business centre that does a nurse's enrolment paperwork for her: it provides the machine, the scanner, the printer and staff who can work a form. A nurse is supposed to fill in her own forms and upload her own documents; many would rather pay somebody to do it, and that is the service you sell her. It is not a training college, it vouches for nothing, and it earns a share of a placement fee out of African Wood's own margin when a nurse it helped is hired.

What you undertake

administrative work, and nothing for the placement. The typing, the scanning, the printing, the computer time, sitting with her while her forms are filled in: that is the service she came in to buy and you charge her for it exactly as you charge anybody who walks in. Those rates are published on your account and shown to her before she chooses you, and we will not open an account without them. What you may never** charge her for is the placement itself or access to African Wood: no enrolment or registration fee, no success fee, no percentage of what she is paid later, no fee for acting as her agent. A worker pays no recruitment fee — that is the ILO Fair Recruitment line, and a "processing fee" that is really a recruitment fee is exactly what the posted rates exist to expose. A centre found charging a nurse for the placement, for access to us, or as a condition of acting as her agent is removed from the platform.

that authorisation.** She authorises you by a code we send to her own phone and inbox, or from her own account. She may withdraw it at any moment without giving a reason, and it stops working immediately.

work under your own login. If you know her password, something has gone wrong and you should tell her to change it.

check.** Her identity document, her identity selfie, her birth certificate, and a marriage certificate or deed poll showing a change of name: she uploads those herself, from her own account, while you sit with her if she wants help. The platform refuses them to you whether or not she has authorised you.

download from the shared machine once it is uploaded, and empty the downloads folder and the recycle bin before the next person sits down. A public computer with a nurse's passport still on it is the specific harm this rule exists to prevent.

date she gave it.

access at once with nothing for you to agree to.

facility's approach for her, or take or make any payment in her name.

**To charge the nurse your ordinary posted rates for the secretarial and
**To act on her file only while she has authorised you, and only within
Never to sign in as her, and never to ask for or keep her password. You
**Never to supply the documents that say who she is, or her identity
Never to keep copies of her documents. Delete every scan, photograph and
To enter a nurse on the platform only with her agreement, and to record the
To accept that she may leave you at any time, and that leaving ends your
Not to consent to anything on her behalf, sign anything for her, answer a
To keep accurate payout details.

What we undertake to you

recorded on the placement — ten percent unless we have agreed another figure with you in writing — released pro rata as the nurse reaches deployment milestones, exactly as a college's share is.

bill.** It is paid for work she is not paying you for: keeping her enrolment moving to completion, the following-up she is supposed to do herself and has no time for. We will not ask her for anything and will not raise what the facility is charged because you were involved.

deducted, the net fee, and your share.

rather than guess, and — once she authorises you — her profile, her checklist and her documents to work on directly. Her identity document, her identity selfie and her identity check stay closed to you.

facility has signed a contract for a nurse you helped, and United States immigration takes a long time — think in terms of a year or more, not a month. The money that arrives this week is the money that already does: your posted rates, at your counter, paid by the nurse on the day you do the work.

A share of the net placement fee for nurses you helped, at the percentage
**It comes out of our margin, not out of hers and not out of the facility's
Visibility of the arithmetic: the negotiated fee, the portfolio credits
The names of what each nurse still owes, so you can keep the process moving
Be clear-eyed about the timing. Nothing is paid until a healthcare

Part E — Immigration Law Firms

What you undertake

not the candidate's lawyer, and the platform tells them so before they can release anything to you.

the matter you were retained on, and to stop when a release is withdrawn.

hold them.

platform for any purpose outside the matter, and not to pass their details to anybody who would.

tell us promptly of any change to any of them.

accept one.

To act for the facility that retained you and to make that plain — you are
To open only the document types the candidate has released to you, only for
To take family documents directly from the candidate and never to ask us to
Not to recruit, approach or represent a candidate you met through this
To keep your admission, standing and professional insurance current, and to
To bill the facility directly. We take no share of your fee and will not

What we undertake to you

separate coordination fee for the case workspace and the document exchange. We do not set your rates, do not take a percentage, and never see a legal fee move.

anybody emailing a passport scan, and a status record all three parties read.

counsel — yours to write and yours to withdraw.

reach you is yours alone. We will not offer you to anybody until you say so.

platform carries the candidate's documents and the case status, and nothing that would put your privilege in our hands.

We take no share of your fee, ever. What we charge the facility is a
A case workspace where the documents you are entitled to arrive without
Your own rate card, published in your words, shown to facilities choosing
Where a facility introduced you, the choice of whether other facilities can
No draft petition, no advice and no work product of yours is held here. The

Part F — Everyone

You may not scrape or bulk-extract data, attempt to reach records you are not entitled to, misrepresent who you are, or use the platform to charge a worker a recruitment fee.

We may suspend access for breach. A candidate's right to retrieve their own documents survives any suspension.